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Delivery
The products are delivered to the address indicated by the consumer on the purchase order (only in Metropolitan France and the EEC). The average time convey in France east from 48 to 72 hours and for the C.E.E. 5 days (noncontractual). All place orders Friday afternoon, saturdays and Sunday are treated as of Monday morning. Our principal conveyors are the Post office, Sprint services or other conveyors. At the cost of a complete computer with its screen on France as an indication is 35 €uros including all taxes approximately with Recommended with Acknowledgement of Delivery and of 26 €uros including all taxes approximately with Recommended with Acknowledgement of Delivery for the purchase of a portable computer : The consumer is held to check the state of the packing of the goods to the delivery and to announce the damage due to the conveyor on the delivery order, like at the company, within one week. The consumer can, with his request, to obtain the sending of an invoice to the bill-to-address and not to the address of delivery by validating the option envisaged for this purpose on the purchase order.
With regard to forwarding, we work primarily with Colissimo Suivi. As soon as we proceed to a sending, you receive a mall of information immediately. You can in addition reach the history of your order in the page (My account orders).
To consult the tariff grid of delivery
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The Post office or the conveyor
To reduce to the maximum the transport charges, all the products of weak or average obstruction are dispatched by a postal service Colissimo Suivi. In addition to the fact of being economic, this service delivers in 48H in all France and the possibility offers to you of recovering the products ordered from your post office close to the address of delivery in the event of absence of the place of initial delivery at the time of the presentation of the factor. Concretely, if you miss the day of the delivery, your factor will leave you a transit advice note in your letter-box, which will enable you to withdraw your parcel at your post office during the opening hours, within 15 day. Colissimo Suivi is a highly reliable service. However, it may be, as in any forwarding, which there can be a delay of delivery or which the product is mislaid. In the event of delay of delivery compared to the date that we indicated to you in the mall of forwarding, we ask you to announce us this delay by calling us by telephone or by sending a mall to us. We will then contact the Post office to make start an investigation. A Poste investigation can last up to 21 days as from the date of beginning of the investigation. So during this time, the product is found, it will be rebooked immediately in your residence (majority of the cases). If on the other hand the product is not found at the end of the 21 days deadline of investigation, the Post office regards the parcel as lost. It is only at this time that we can return you a product of replacement, with our expenses. If the ordered products were not available any more at this time, we would refund you assembling it of the products concerned with the loss of the conveyor. If the products were still available, but had changed selling prices on the site, we would apply the new selling prices, either by refunding you by cheque of the difference, or by requiring a complementary cheque relating to this price difference. We decline any responsibility as for lengthening for the delivery periods because of the conveyor, in particular in the event of loss of the products or strike.
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Problems of delivery because of the conveyor :
Any anomaly concerning the delivery (damages, produced missing compared to the delivery order, damaged parcel, broken products...) will have to be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer will have in parallel to confirm this anomaly by addressing to the conveyor in the two (2) following working days the delivery date a mail recommended with acknowledgement of delivery exposing the aforementioned complaints. The consumer will have to transmit copy of this mail by fax or simple mail to our customer service :
Dépann’ Micro Express
22/13 Résidence les Saules Avenue du Président Hoover
59000 Lille - France
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Errors of delivery :
The consumer will have to formulate near the company Dépann' Micro Express the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint d' error of delivery or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order. Any complaint formulated beyond this time will be rejected. The formulation of this complaint near the company Dépann' Micro Express could be made :
In priority by telephone to + the 33 (0)3 59 01 40 69 or +33 (0)6 64 36 87 43 of Monday at Friday of 9h with 19h, where well leave us your co-ordinates on the answering machine.
by connecting you on our site in the heading "to follow my order" where, after having entered your number of customer, you will be able to ask us your question through the menu to contact us by specifying the reference of the order well.
Any complaint not carried out in the rules defined above and the time limits could not be taken into account and will release the company Dépann' Micro Express of any responsibility with respect to the consumer.
With reception of the complaint, the company Dépann' Micro Express will allot a number of exchange products concerné(s) and will communicate it by e-mail, fax or telephone with the consumer. The exchange of a product can take place only after attribution with the consumer of a number of exchange according to the step presented above.
In the event of error of delivery or exchange, very produced to exchange or refund will have to be turned over to the company Dépann' Micro Express as a whole and in its packing of origin, in Colissimo Recommandé, or conveying to the following address :
Dépann’ Micro Express
22/13 Résidence les Saules Avenue du Président Hoover
59000 Lille - France
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To be accepted, any return will have to be announced as a preliminary to the Customer service of the company Dépann’ Micro Express
The expenses of sending are the responsibility of the purchaser, except if it would prove that the taken again product does not correspond to the declaration of origin made by the consumer in the good of return.
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